Support Center

Mail Notifications

Last Updated: Sep 12, 2016 10:25PM EDT

Can I use multiple email addresses for order notifications?

Yes, the store admin can receive order notifications to more than one email addresses. You can set it up in your control panel, System Settings > Mail > Mail settings. Click 'Change' button and add the addresses into "Send notifications to" field. You should submit email addresses separated by comma:
All the admin notifications will be sent out to the email addresses submitted in this field.

Can I change "From" address in admin notifications?

If you would like to contact your customers quickly by email, you can do that easily right by replying to these notifications:
Each email contains a hidden field “reply to”, where e-mail address of the customer is set. If you click to reply to this notification, this very customer’s email address will be automatically put as a recipient email. This allows administrator to reply to the customer directly from the notification message.

How to remove the 'on behalf of' message that shows for some recipients?

If your recipients use Outlook, Hotmail (and other Microsoft webmail services), or Gmail, they may see an indication in the email that it was sent by Mandrill on your behalf instead of just your 'from' name and address. There is a way to completely remove the texts: ‘sent via mandrill’ and ‘on behalf of’. You need to add a SPF and DKM records to your sending domain.
To add the SPF record for your sending domains, you'll need to add records of type 'TXT' through your hosting provider, domain registrar, or DNS provider. If you don't yet have an SPF record, you'll want to add one for your domain. At a minimum, the value should be the following if you're only sending mail through Mandrill for that domain:

v=spf1 include:spf.mandrillapp.com ?all
If you already have a TXT record with SPF information, you'll need to add Mandrill's servers to that record by adding include:spf.mandrillapp.com in the record (before the last operator, which is usually ?all, ~all, or -all).

My "Mail settings" page looks different. What should I do?

If your Mail settings page looks like this, it means that new HTML email notifications are not enabled in your store yet.

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assistly@premium-webhelp.com
http://assets3.desk.com/
false
desk
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seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
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